Shipping policy

Shipping Policy

Last updated: September 24, 2026

This Shipping Policy applies to orders placed through the Heart & Soul Beware, L.L.C. online store.

Processing Time

Orders are generally processed within 1–3 business days after payment is confirmed.

Processing time does not include weekends, federal holidays, or carrier transit time.

Once your order ships, you will receive a shipping confirmation with tracking information when available.

Shipping Options

Available shipping methods and charges are displayed at checkout.

Current options may include:

  • Economy Shipping: Free, estimated 5–8 business days
  • Standard Shipping: $5.00, estimated 3–5 business days
  • Express Shipping: $10.00, estimated 1–3 business days

Delivery timeframes are estimates and are not guaranteed unless expressly stated otherwise.

Shipping Locations

We currently ship within the United States.

At this time, we do not offer international shipping.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

Heart & Soul Beware is not responsible for delays, failed delivery, or additional shipping costs caused by incorrect or incomplete address information provided by the customer.

If you notice an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has been processed or transferred to the carrier.

Carrier Delays

Once an order has been transferred to the shipping carrier, delivery timing is subject to the carrier's handling and operations.

Delays may occur because of:

  • Weather
  • Holidays
  • Carrier service interruptions
  • High shipping volume
  • Transportation disruptions
  • Other circumstances outside our control

Heart & Soul Beware is not responsible for carrier delays, but we will assist with reviewing tracking information when possible.

Lost, Missing, or Stolen Packages

If tracking shows that your package was delivered but you did not receive it, or if your shipment appears to be lost in transit, please contact us.

We will review the available tracking information and help determine the appropriate next step.

Depending on the circumstances, a replacement may be offered in accordance with our Return & Refund Policy.

Heart & Soul Beware may cover the replacement product, while the customer may be responsible for additional shipping charges.

Damaged Packages

If your order arrives damaged, contact us as soon as possible and include:

  • Your order number
  • A description of the damage
  • Photographs of the product and packaging, when available

Damaged orders will be reviewed in accordance with our Return & Refund Policy.

Tracking

Tracking information will be provided when available.

Please allow time for the carrier's system to update after you receive a shipping confirmation.

Contact

For questions about shipping or an existing order, contact:

Heart & Soul Beware, L.L.C.
Email: hello@heartandsoulbeware.com
Mailing Address:
150 Post Office Road #541
Waldorf, MD 20604
United States

Please include your order number when contacting us about an existing shipment.